SMS terms and conditions
Effective 3 September 2026. These terms cover text messages sent through Rapport HM on behalf of your private club.
Rapport HM Club Messages, operated by [Legal entity name], doing business as Rapport HM, on behalf of the private club you are a member of. Messages come from a number registered to your club or to Rapport HM and identify the club in the message.
Conversational and informational messages about your club membership: confirmations of reservations and event sign-ups you made, reminders for events you registered for, replies from club staff to a message you sent, invitations to club events that match interests you told the club about, introductions to other members when you both opted in, and account notices such as a statement being ready. No messages from anyone other than your club and Rapport HM. Nothing is sold through this programme and no third party's offers are sent.
You opt in by any one of these, and only these:
Your opt-in is recorded with the date, the method and the source. After you opt in you receive one confirmation message like this:
[Club name]: You're signed up for club texts via Rapport HM. Reservations, events and replies from the club. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Message frequency varies with what you have signed up for and what you send the club. A typical member receives up to [8] messages a month, plus a reply to each message they send. You can narrow what you receive in your profile at any time.
Msg & data rates may apply. Your club and Rapport HM do not charge you for messages; your mobile carrier's standard messaging and data rates apply according to your plan.
Reply STOP to any message to opt out. You will receive one final message confirming that you have been unsubscribed, like this:
[Club name]: You've been unsubscribed from club texts. No more messages will be sent. Reply JOIN to start again.
After that no further messages are sent to your number unless you opt in again. STOP, END, CANCEL, UNSUBSCRIBE and QUIT all work. You can also change your contact choices in the Rapport HM application or ask club staff, and the result is the same. Opting out of texts does not affect your membership or any other channel you chose.
Reply HELP to any message for help. You will receive a message like this:
[Club name] texts via Rapport HM. For help email [support@rapporthm.com] or call [support phone]. Reply STOP to cancel.
You can also email [support@rapporthm.com], call [support phone], or contact your club directly.
Agreeing to receive text messages is not a condition of membership, of any purchase, or of any service from your club or from Rapport HM. Every feature of the club and of the application is available to you whether or not you receive texts.
Messages are sent to mobile numbers on major United States carriers. Carriers are not liable for delayed or undelivered messages. Rapport HM and your club are not responsible for delays or failures in delivery caused by the carrier or by your device.
No message is sent before 8 am or after 9 pm in your local time zone, apart from a reply you asked for by texting first. Your club may set a narrower window.
How your number and your messages are handled is set out in our privacy policy. Your mobile number and your opt-in are never sold and never shared with third parties or affiliates for marketing or promotional purposes.
If these terms change, the date at the top changes and your club is told before the change takes effect. Continued use after a change means you accept the new terms; you can opt out at any time by replying STOP.
[Legal entity name], doing business as Rapport HM
[Registered address]
Indianapolis, Indiana
Email: [support@rapporthm.com]
Phone: [support phone]
Web: rapporthm.com/contact